FAQ's

We aim to get your order to you as quickly (and beautifully) as possible. Every item is made just for you, then shipped with care in eco-friendly packaging. Here’s what to expect:

  • Production: 2–4 business day\

  • Delivery: 5–20 business days depending on destination- Tracking is included. If applicable depending on country the customers pay customs fees

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    Australia & NZ: 7-20 days | Europe: 5-10 days | Global: up to 20 days

We want you to love what you receive, and we take great care to ensure everything arrives just right. Since each item is made to order here's what to do if there's an issue:

Returns & Issues – What to Do

  • We don't offer standard returns – All items are made to order, so we don’t accept change-of-mind returns or wrong sizing. If something goes wrong we'll do our best to make it right. 
  • Check sizing carefully – Use our size guides before ordering to avoid issues.
  • Faulty or damaged item? Take clear photos of the item and packaging. Include your order number and a brief explanation. Email us within 30 days of receiving the item. If approved, we’ll reprint and resend for free – no need to return the item. You don’t need to ship anything back unless we ask.